Customer Services

Frequently asked questions

Is Labergan natural.

It’s very difficult to be entirely precise when it comes to words like “natural” and “chemical”. Every ingredient in every cosmetic product is a chemical in the sense that it consists of molecules made up of atoms of chemical elements. In addition, many natural (i.e. not synthetically derived) compounds are poisons (eg arsenic) and so to use the term “natural”is also meaningless without further explanation.
Instead of natural vs chemical we tend to take the following approach: We aim to produce products that exploit the latest advances in cosmetic technology whilst avoiding skin-unfriendly ingredients. This is technically very difficult and is also very expensive in terms of time and money. A large part of being able to meet this challenge is to have the will and commitment in both time and money to do it. It is so easy to compromise in one area or the other that you have to be constantly vigilant. We are obsessive about our products meeting two clearly defined standards. Firstly, they must be free of any ingredients that have a history of causing skin sensitivity or are known to be “unkind”to the skin. Secondly, our products must deliver category leading performance in terms of effectiveness and pleasure to use. If we can’t achieve both of these for a given product then we won’t launch it. Most companies tend to focus on one of these criteria and inevitably tend to fail to some degree on the other. So you tend to find most products in the market are either “natural”but not terribly effective or they are effective but full of “nasties”.

Can I use Labergan Natural Cosmetics while I am pregnant.

None of our products contain ingredients at levels which should cause concern during pregnancy or while trying to get pregnant. However, certain products contain ingredients such as essential oils that some women choose to avoid entirely during pregnancy. If you have any concerns at all we advise you to consult your GP or pharmacist and show them the ingredient list before using the product. Our ingredients lists are available on our website. ( Just select the product you are interested in and you’ll see a tab to click on for the ingredient listing ).

Can Labergan Natural Cosmetics be used on children.

As a general rule we would recommend using just small amounts of as few products as possible on young children. Having said this, Labergan natural cosmetics are free from skin-unfriendly ingredients such as synthetic fragrance, pore-blocking petrochemicals, sulfate detergents, synthetic colours, animal ingredients, parabens or other potential irritants and so are particularly suitable for children. If your child has any particular allergies or skin conditions then you should first consult your GP or pharmacist.

Do Labergan test on animals.

We do not test any of our products on animals. Our products are not tested on animals on our behalf by any third party.

It is unfortunately the case that every ingredient used in all skincare products would have been tested on animals at some point in the past by the ingredient supplier prior to the ingredient being licensed for use in cosmetic products. However, we are delighted to report that the European Commission has implemented a marketing ban on any cosmetic products that have been tested on animals or contain ingredients that were tested on animals after 11th March 2013. This means that any products that are tested on animals after this date or contain ingredients that were tested on animals after this date are now banned from sale in the EU.

Is Labergan's packaging recyclable.

Labergan is aware of the ecological problems and respects the environment by using recycled and recyclable materials for the packaging: plastic (PE/ PP), glass, paper box, water ink.

Is Labergan organic.

Organic is a term principally used in relation to food where it has a clear and well-understood definition -the growing and preparation of food products without the use of chemical fertilizers, GM ingredients and chemical additives such as preservatives, colourings etc.

Increasingly, however, organic is a term that is being applied to skincare products.Currently, its meaning in this context is rather vague.

On one hand the definition of organic when applied to essential oils and vegetable oils used in skincare products is clear since it is similar to food products.

However, it is impossible to make skincare products using just essential oils and vegetable oils. It is in the area of the other ingredients necessary in skincare such as emulsifiers, stabilisers, preservatives and so on that the term “organic” is harder to sensibly define.

At Labergan we are concerned that a focus on the word “organic” is being used to distract consumers away from the more serious issues about the ingredients contained in the skincare products they are buying. For example, an “organic” sulfate (i.e. derived from organic coconut oil) is still as harsh a detergent as one that is derived from ordinary coconut oil. The real challenge is to create foaming products that use more gentle alternatives to sulfates.

Labergan’s approach is to make clean products. By Clean we mean:  qualitative, effective, pleasurable to use products that are free from the skin-unfriendly ingredients routinely used in the skincare industry today. Labergan do not use synthetic fragrance or colours, pore-blocking petrochemicals, silicones, sulfates, PEGs, TEA/DEA, parabens, urea or animal ingredients in their products.

From a technical point of view it is extremely   difficult to make excellent products without using these standard ingredients. However, the feedback we get from our customers clearly demonstrates the value of the time and effort we and our chemists put into finding new ways of formulating products.

As part of our aim to produce only Clean products we believe that sourcing organic essential oils and plant oils wherever possible is worthwhile. We are already using a significant number of organic plant extracts and oils and we are working to ensure that ultimately all the plant extracts and oils we use are organic.

In summary, using organic oils is only one (relatively small) part of producing skincare products that genuinely care for the skin.

Do Labergan use preservatives.

At Labergan natural cosmetics, we are proud of keeping the requirement for preservatives to an absolute minimum rate of 1,5 % , as well as using ones with the lowest hazard rating.

Can I get an allergic reaction from Labergan products.

Although Allergic reactions to Labergan natural cosmetics are very rare indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything including essential oils and other natural ingredients. If you suspect you have a sensitivity we would strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.

What does Labergan's transparency chart mean.

Labergan’s Transparency Chart shows what ingredients we don’t use in our products.
The full list of ingredients we do not use is as follows:
Labergan Natural Cosmetics are free from synthetic fragrance, pore-blocking petrochemicals (paraffin), sulfate detergents, silicones, synthetic colours, mineral oils, mineral dyes, animal ingredients, parabens, gluten, retinol, OGM and derivatives.

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